Frequently asked questions

What is OneSafe?

OneSafe is a leading financial platform designed for startups worldwide, providing a blend of traditional and web3 financial services. While not a traditional bank, OneSafe is a technology company that offers comprehensive account services tailored for companies that operate both in fiat and cryptocurrencies.

How does OneSafe differ from traditional banks?

OneSafe is specifically designed for the modern financial landscape, supporting both fiat and cryptocurrency transactions with seamless integration. Our platform streamlines financial operations by offering easy crypto conversions, ACH transfers, wire payments, and bill payments—all through a single, user-friendly interface. While not a bank, OneSafe is built to meet the unique needs of Web3 startups and tech companies, facilitating a bridge between conventional banking and digital currency ecosystems.

Who can open an account with OneSafe?

OneSafe services are ideal for businesses looking for a crypto-friendly financial platform. Whether you are a small startup or a growing enterprise, if your operations integrate or require web3 transactions alongside traditional banking, OneSafe is designed for you.

What types of transactions can I perform with a OneSafe account?

With a OneSafe account, you can perform a variety of transactions such as:

  • ACH + Domestic Wire transfers
  • International wire transfers
  • Bill payments
  • Instant crypto to fiat conversions and vice versa
  • Crypto Payments

Is my money safe with OneSafe?

Security is a top priority at OneSafe. We protect your funds and personal information with state-of-the-art security measures, including the latest encryption and compliance protocols. Additionally, your digital assets are secured on Fireblocks, and we enable Multi-Factor Authentication (MFA) for every user upon signup to further enhance security.

How quickly can I open an account with OneSafe?

At OneSafe, we specialize in serving the unique needs of startups and Web3 companies, including DAOs. Our onboarding process is efficient and straightforward, typically completed within a week, while upholding robust KYB standards.

How does OneSafe handle currency conversion?

OneSafe partners with various exchanges to ensure you receive the best rates, allowing for near-instantaneous currency conversions. This efficiency saves you time and reduces exchange fees.

Is OneSafe really available worldwide?

Yes, OneSafe is a global platform accessible worldwide, except in OFAC-sanctioned countries and certain US states. Our services transcend geographical barriers, making financial operations seamless globally. For specific availability details, please contact support@onesafe.io.

What cryptocurrencies and networks does OneSafe support?

OneSafe supports several major blockchain networks, including Bitcoin, Ethereum, Polygon, Solana, and Avalanche. We also support key stablecoins such as USDT, DAI, and USDC, among other cryptocurrencies.

We are continuously expanding our offerings to include more networks and tokens. If there's a specific cryptocurrency or network you'd like to see supported, please contact us at support@onesafe.io.

Are there gas fees for transactions on OneSafe?

At OneSafe, we cover all gas fees for your cryptocurrency transactions. This means you can perform transactions without worrying about additional costs for network activities.

What are the fees for crypto conversions on OneSafe?

For on-ramp and off-ramp crypto conversions, OneSafe passes on the fees from our suppliers. You will see these fees displayed clearly in your transaction overview, ensuring transparency.

Can I receive or make payments in cryptocurrencies with OneSafe?

Yes, OneSafe enables you to both receive and make payments in cryptocurrencies. Our platform facilitates easy and secure crypto payments, helping you manage your business transactions efficiently in the digital economy.

Who can I contact for support with my crypto transactions at OneSafe?

For support related to your crypto transactions, you can reach us via Intercom on our website. We also offer the option to set up a dedicated Telegram group chat for your team, ensuring that you can quickly contact us with any questions or concerns. Additionally, you can always send an email to support@onesafe.io.

What are DAOs, and does OneSafe support them?

DAOs (Decentralized Autonomous Organizations) are a system developed to distribute decision-making, management, and entity ownership. OneSafe understands the unique needs of various DAO structures and provides tailored financial tools to support their operations effectively. If you're involved with a DAO, OneSafe can help ensure your financial processes run smoothly.

How does OneSafe handle regulatory compliance for crypto transactions?

OneSafe is committed to adhering to all regulatory requirements concerning cryptocurrency transactions. We ensure that our services comply with current laws to provide a secure and legal banking platform for your Web3 startup.

What security measures does OneSafe implement for cryptocurrency transactions?

OneSafe prioritizes your security by implementing multi-factor authentication, end-to-end encryption, and leveraging Fireblocks, a leading service for digital asset protection. This comprehensive approach ensures the highest level of security for your digital assets.

How can I track my crypto transactions and balances in OneSafe?

OneSafe provides an integrated dashboard with detailed tracking and reporting features for all your fiat and crypto transactions. This allows you to monitor your balances, and view transaction histories.

Can I issue invoices directly through OneSafe?

Yes, OneSafe allows you to easily create and issue invoices directly through our platform. You can generate invoices for both fiat and cryptocurrency payments, tailored to the needs of your business and your clients' preferences.

How do I receive payments in cryptocurrencies through OneSafe?

With OneSafe, you can receive payments in cryptocurrencies by sending an invoice with a crypto payment option. Your clients can pay these invoices directly from their crypto wallets. The received funds are immediately reflected in your OneSafe account balance.

What are the benefits of using crypto invoicing with OneSafe?

Crypto invoicing with OneSafe simplifies the payment process for international transactions by eliminating the need for currency conversions and reducing transaction fees. It also accelerates the payment process, ensuring that funds are quickly accessible in your account.

Can I convert fiat payments into crypto automatically?

Yes, OneSafe offers an auto-conversion feature that can automatically convert fiat into cryptocurrencies at the time of payment.

How does OneSafe ensure the security of crypto invoices and payments?

Security is a priority at OneSafe, especially for financial transactions like invoicing and payments. We employ robust encryption methods, and adhere to strict compliance protocols to ensure that all transactions are conducted safely and securely.

How do I track payments received via crypto invoices on OneSafe?

OneSafe provides detailed tracking and reporting tools that allow you to monitor all incoming payments, including those made via crypto invoices. You can view transaction histories, and check payment statuses on OneSafe.io.

Does OneSafe support invoicing in multiple cryptocurrencies?

Yes, OneSafe supports invoicing in multiple cryptocurrencies. We continuously expand our cryptocurrency offerings based on market trends and user demand, allowing you to invoice and receive payments in a variety of digital currencies.

Does OneSafe offer corporate cards?

Yes, OneSafe provides corporate cards that are designed to meet the needs of startups and Web3 companies.

What are the fees associated with the OneSafe corporate cards?

OneSafe corporate cards come with no fees for topping up or using the card. There is a 1% foreign exchange fee when spending in currencies other than USD.

Can I create virtual corporate cards with OneSafe?

Yes, you can instantly create virtual corporate cards through OneSafe. These cards can be used for online transactions and added to digital wallets like Google Pay and Apple Pay.

Are physical corporate cards available?

Physical corporate cards are currently being developed and will be available soon. In the meantime, our virtual cards provide full functionality.

How can I top up my OneSafe corporate card?

You can top up your corporate card with no additional fees using USDC or USD, directly through your OneSafe account.

What security features do the OneSafe corporate cards offer?

OneSafe corporate cards allow you to lock your card and set spending limits on a daily, weekly, or monthly basis to control expenses and enhance security.

What are the benefits of using a OneSafe corporate card?

OneSafe corporate cards offer several advantages:

  • Ability to top up in crypto or fiat without any fees.
  • Enhanced spending controls and tracking.
  • Worldwide acceptance wherever traditional cards are accepted.

Can I add my OneSafe corporate card to digital wallets?

Absolutely. OneSafe corporate cards can be added to digital wallets such as Google Pay and Apple Pay, allowing for secure and convenient contactless payments.

Who are OneSafe corporate cards available for?

OneSafe corporate cards are available to businesses globally. If you have a OneSafe account, the option to use OneSafe corporate cards comes automatically, providing seamless access to our card services as part of our comprehensive financial solution. Whether your business is just starting out or expanding its reach, our cards are designed to support your global operations effectively.

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